Service Shop Foreman - 2nd Shift (Diesel)

About the role

The Service Shop Foreman – 2nd Shift (Diesel) will assign, supervise, and verify the quality of work performed by Service Technicians at the Lynchburg, VA location of Kenworth Sales Company.

Schedule

3:30 pm – Midnight

Pay

$30 – $40 per hour

Responsibilities

• Maintain Service Shop capacity control and communicate status with Service Writer/Production Control.
• Receive work orders and assign them to technicians based on skill level and required completion time.
• Perform quality‑control checks on each service project and provide technician training.
• Coordinate communication between Service Writer and technicians regarding services, repairs, costs, and timelines.
• Control actual time spent by technicians on flat‑rate jobs and manage special tools and equipment purchase, usage, and replacement.
• Supervise janitorial maintenance of the service facility.
• Assist Service Writer, Service Manager, Production Control, and Warranty Administrator as needed.
• Maintain working knowledge of all warranty policies and procedures of vendors and Kenworth.
• Stay trained on specialized materials, equipment, and safety techniques (e.g., ServiceNet, QSOL, Cat, Service Ranger).
• Attend required training sessions.
• Generate and maintain work orders and repair orders; assist customers in identifying needed services.
• Coordinate all customer contact for the Service Department, including estimates, appointments, authorizations, status inquiries, payment terms, and complaints.
• Calculate labor charges on flat‑rate and hourly repair orders; ensure repair orders are closed promptly.
• Promote sales of labor, parts, and accessories during customer interactions.
• Monitor open repair orders daily and resolve parts‑delivery delays with the parts department.
• Issue and process workers’ compensation “First Report of Injury” forms.
• Work with Credit Manager to verify account status before accepting purchase orders or releasing units.
• Maintain friendly relationships with customers and employees to expedite repairs and preserve goodwill.

Qualifications

• Minimum five years of experience in truck service.
• CDL license or ability to obtain one with a good driving record.
• Strong organizational skills and ability to work well under pressure.
• Experience training mechanics and supervising service staff.
• Excellent customer‑service skills, including greeting customers and coordinating service orders.
• Ability to troubleshoot mechanical problems and recommend repairs.
• Proficiency in scheduling and assigning work to mechanics.
• Capability to review work in process and ensure timely completion.
• Ability to road‑test vehicles and perform quality‑control checks.
• Skill in maintaining accurate repair‑order information.
• Experience supervising housekeeping, tools, shop equipment, and minor building maintenance.
• Strong communication skills with customers, warranty, technical, and supervisory associates.
• Vendor knowledge and professional personal appearance.
• Computer proficiency and ability to read, write, and comprehend English instructions.
• High school diploma or equivalent.

Working Conditions

• Physically demanding; standing six to eight hours per shift.
• Frequent stooping, kneeling, crouching, crawling, reaching, handling, and feeling.
• Lifting parts up to 50 lb.
• Exposure to noise, vibration, dust, exhaust fumes, paint, and other hazardous or non‑hazardous materials.
• Climbing in and out of customer vehicles to record information and perform road tests.

Benefits

• Comprehensive health and dental insurance.
• Flexible Spending Accounts (FSAs) with FLEX Card.
• Group life insurance, short‑term and long‑term disability insurance, and voluntary life insurance.
• Corporate holidays, paid vacation, and personal leave.
• 401(k) plan with company match.
• Voluntary supplemental insurance plans.
• Progressive work environment emphasizing teamwork, training, and personal development.
• Stability from a financially strong, award‑winning dealership network.
• Veterans are encouraged to apply.

About the company

Kenworth Sales Company is a family of over 38 dealerships in the Intermountain West and Mid‑Atlantic regions, headquartered in Salt Lake City, Utah. The company promotes a drug‑free, smoke‑free workplace and is an equal‑opportunity employer.