Service Shift Manager- PF Chang's- SeaTac Airport

Responsibilities

• Foster a positive, inclusive work environment and encourage teamwork and professionalism.
• Maintain a welcoming and friendly atmosphere, creating a positive dining experience for customers.
• Exemplify professionalism through conduct and communication that reflects the values of the company.
• Assist with employee relations, coaching and counseling, and training.
• Handle cash management, including cash handling procedures, reconciliations, and deposits.
• Collaborate with the kitchen staff to ensure smooth coordination between the front and back of the house.
• Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
• Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Monitor employee attendance, punctuality, and adherence to company policies.
• Ensure compliance with break and overtime requirements.
• Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Ensure compliance with company, brand, and/or franchise operating procedures, as well as airport requirements.
• Perform other duties as assigned.

Decision‑Making Authority

Position makes recommendations with respect to upper‑level management expectations.

Qualifications

• High school diploma or completion of a technical school program or company training program in restaurant management/food service (highly preferred).
• Minimum of 3 years in restaurant/food service with 1 year of leadership experience required.
• Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.
• Experience using restaurant management software, POS systems, and other relevant tools.
• Ability to read, write, and comprehend instructions; create correspondence and memos.
• Ability to effectively communicate information individually and in group situations to customers, co‑workers, and staff.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply reasonable understanding in carrying out instructions in written, oral, or diagram form.

Physical Demands

• Must be able to communicate in verbal and written forms, and visually navigate through the unit.
• Regularly required to continuously stand and walk.
• Use hands for lifting and carrying (0‑30 lb), including frequent reaching, grasping, pushing, pulling, stooping, and bending.

Work Environment

• Travel as required.