Service Scheduling Coordinator

About the role

This is a full-time position located at 2755 W. Tennessee Street, Tallahassee, FL 32304. We are seeking a Service Appointment Coordinator to join our growing team.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

Responsibilities

• Answer customer calls and establish follows-up with service appointments
• Respond quickly to phone inquiries using email, scripts and templates
• Provide customers with initial scheduling information and drive successful shop flow
• Follow up with clients who have completed their service, ensuring excellent client satisfaction rating
• Follow up with clients that have incoming parts orders and no-show service appointments
• Participate in team and process development sessions – maintaining positive relationships with teammates, service teams and dealership management
• Utilize POS tracking system daily.

Requirements

• Drug Testing & Background Check Required
• Valid Driver's License is required
• High School Diploma or equivalent
• Ability to persuasively communicate with customers to set appointments
• Detail-oriented with strong organizational skills
• Capable of working at a high pace in a fast-paced environment
• Excellent computer skills
• Outstanding written and verbal communication skills