Service Sales Representative - Portland, OR

About the role

Konecranes is looking for an individual with a sales background to join our team as a Service Sales Representative. As a Service Sales Representative, your primary duties are to sell products and services to the existing customer base to improve safety and productivity. This individual will be responsible for meeting assigned sales targets for all lifting equipment including but not limited to repairs, retrofits, hoists, spare parts, general overhauls and consultation services.

Responsibilities

• Engage in various sales activities to sell safety and productive retrofits, components, modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas.
• Prepare or assist in preparing price estimates for service work using established tools, guidelines and input from the service department.
• Maintain personal contact with all existing accounts in your area.
• Prepare related monthly reports.
• Maintain monthly contact with assigned accounts to develop relationships.
• Document activity with key accounts.
• Prepare account plans with appropriate actions and forward to District Manager.
• Schedule and conduct business reviews for customers on an annual basis or as needed.
• Prepare and maintain a log in CRM software of all activities, business opportunities and offers submitted to customers and provide report to manager weekly.
• Monitor workload of service department and ensure all open time slots are filled with sold work.
• Qualify projects or credit worthiness as needed.
• Check D&B ratings and obtain credit application, if appropriate.
• Obtain tax-exempt certificate, if required.
• Monitor the credit control list and assist in collection efforts of problem accounts, as needed.
• Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days.
• Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost.
• Contact accounts that are not renewing their agreements.
• Document all sales activity in the CRM System.
• Establish and maintain on-going communications with the service department to address issues related to the customer base.
• Maintain customer and contact information in the CRM software, as required.
• Follow all established safety rules and procedures, including those established by the customer.
• Other duties as assigned by supervisor.

Qualifications

• Two (2) years’ experience in service related sales preferred; equivalent education, experience and training will be considered.
• Demonstrated leadership experience.
• Basic understanding of mechanical and electrical principles.
• Good written and verbal communication skills.
• Good PC skills.
• Prior experience with cranes is a plus.

Other requirements

• Must have and maintain a good driving record.
• Must be willing and able to work off the ground, on occasion.
• Ability to relocate to other regions of the country may be required for advancement opportunities.

Education

Bachelor’s degree or Associate’s degree preferred; prior equivalent experience and training will be considered in lieu of formal degree.

Benefits

• Medical Plan
• Dental
• Vision
• 401k plan with a match from day one
• Identity theft protection
• Accident insurance
• Travel insurance

Vacation

• 2 weeks of vacation per year (pro-rated for the first year depending on start date)
• 5–12 years of service: 3 weeks
• 13+ years of service: 4 weeks

Sick Leave

• 5 days of Sick Leave per year (pro-rated the first year after 90 days of service)

Holidays

• 10 paid holidays per year