Service Sales Rep

The Role

This position will interface with customers, field technicians as well as other departments and management level associates within the company with a focus on customer service. It is also vital to the successful growth of our company’s service business and will serve as a key component for a portion of our local Key Accounts business.

Key Responsibilities

• Meet monthly and quarterly service sales quota (on contract sales and repair sales)
• Meet monthly and quarterly service quoting quota. (on contract sales and repair sales)
• Understand the company’s quoting and CRM process and systems.
• Submit forecast and reports in a timely legible manner.
• Strong communication, time management, negotiation and follow-up skills.
• Call on local end users continually (in-person visits).
• Maintain the relationships with our major customers.
• Foster relationships with new prospects.
• Responsible for providing customers with all requested service reports.
• Understanding of AAADM Certification.
• Possess knowledge and understanding of the functions and use of door hardware/electric door hardware.
• Be involved in any/all customer complaints and resolution process.
• Knowledge of competitions pricing, strengths, and weaknesses.
• Join and maintain professional associations to enhance selling opportunities.
• Complete understanding of workflow with Dispatch/Administrative Assistant in the local District.
• Any other related duties as required or assigned.

What You Will Need

• Marketing or business degree preferred.
• 2-3 years’ experience in a business development/sales environment.
• Must demonstrate a high level of organization
• Ability to work well within a group in a team environment.
• Self-motivating, problem-solving, capable of managing multiple projects.
• Professional appearance.
• Positive attitude.
• Grace under pressure.
• Accuracy and attention to detail.
• Sharp analytical skills.
• Working knowledge of MS Office Products.
• Familiarity with CRM systems.

Comprehensive Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens.

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.