Service Sales Estimator - Global Services NA

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission is to provide innovative, clean, and energy-efficient solutions for a better tomorrow, addressing key environmental issues such as global climate change.

Responsibilities

• Develop detailed cost estimates and customer pricing for commissioning, preventive maintenance, emergency callouts, troubleshooting, repairs, equipment upgrades, and other service activities.
• Calculate labor, travel, materials, tools, subcontractor expenses, and other project-related costs.
• Establish standardized pricing for regular labor, overtime, weekends, holidays, emergency response, standby time, and travel.
• Review project requirements, customer specifications, scopes of work, and service-level agreements to identify pricing requirements and potential cost risks.
• Support the preparation of pricing for long-term service agreements, annual maintenance agreements, and warranty extensions.
• Develop pricing assumptions, exclusions, and commercial clarifications for inclusion in customer quotations.
• Evaluate completed projects by comparing estimated costs against actual results and recommend pricing adjustments when necessary.
• Create and maintain standardized service part numbers within SAP or the applicable business system.
• Develop a consistent service part-number structure across product lines, service types, and Business Units.
• Maintain accurate descriptions, pricing, cost structures, and applicable service categories for each service part number.
• Identify duplicate, outdated, or inconsistent service part numbers and recommend corrective actions.
• Gather current product price sheets, spare-parts lists, service requirements, and technical information from Delta Business Units.
• Work with Business Unit representatives and technical teams to understand product-specific commissioning and maintenance requirements.
• Maintain a centralized database of product pricing, service intervals, estimated labor hours, required skills, tools, and spare parts.
• Track product and pricing updates to ensure service estimates reflect current requirements and costs.
• Identify missing pricing or product information and coordinate with the appropriate stakeholders to resolve gaps.
• Develop and maintain standardized pricing sheets, cost models, templates, and estimating tools for use by Service Sales Managers.
• Provide Service Sales Managers with clear pricing guidance, including approved rates, margins, assumptions, and approval requirements.
• Support the sales team with timely and accurate pricing for customer proposals, contracts, renewals, and change orders.
• Help reduce quotation turnaround time by developing repeatable pricing models for frequently requested services.
• Maintain version control and communicate pricing updates to the Service Sales and Operations teams.
• Assist with training Service Sales Managers and other stakeholders on the proper use of pricing tools and service part numbers.
• Monitor estimated margins to ensure quotations align with company profitability expectations.
• Review historical service costs and completed-project data to improve future estimates.
• Analyze pricing trends across customers, regions, product lines, and service categories.
• Identify opportunities to improve margins, reduce delivery costs, and standardize service offerings.
• Develop reports and recommendations regarding service pricing performance, cost variances, and quote activity.

Requirements

• Bachelor’s degree in Business, Finance, Engineering, Operations, Supply Chain, or a related field preferred.
• Three or more years of experience in service estimating, sales operations, field service, project costing, pricing, or a related function.
• Experience developing pricing for technical or field-based services.
• Strong understanding of labor rates, travel costs, materials, subcontractor costs, margins, and project-related expenses.
• Experience working with ERP systems such as SAP is strongly preferred.
• Advanced proficiency in Microsoft Excel, including formulas, pricing models, pivot tables, and data analysis.
• Experience supporting data center, power electronics, telecom, energy, EV charging, cooling, or other technical service environments is preferred.

Skills

• Strong analytical and financial skills.
• High attention to detail and pricing accuracy.
• Ability to interpret scopes of work and technical service requirements.
• Strong organizational and document-control skills.
• Ability to coordinate across multiple Business Units and functional teams.
• Effective written and verbal communication.
• Ability to manage multiple pricing requests and competing deadlines.
• Commercial awareness with a focus on profitability and risk management.

Other Job Requirements

• Ability to work extended periods at a desk using a computer and telephone.
• Ability to work in confined spaces, distinguish colors, stand, bend, reach, climb, and lift up to 45 lbs.
• Willingness to travel domestically and internationally as required.