Service & Route Coordinator

About the role

Culligan by WaterCo is looking for a Service/Route Coordinator to join our team. In this role, you will play a critical part in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.

What You'll Do

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
• Provide in-person customer support and assist with service-related questions
• Optimize service schedules and assign routes to ensure efficiency for field technicians
• Set up and maintain customer accounts
• Track service completion and collaborate with field teams to resolve scheduling conflicts
• Process invoices, work orders, and discounts to ensure accuracy and compliance
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and propose process improvements

Qualifications

• 1+ years of customer service experience, route coordination or operations (preferred)
• High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Pay

$20-21/hour

Schedule

Monday – Friday, 8:00am – 5:00pm

Benefits

• Medical, Dental and Vision insurance
• 401(K) retirement plans
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)