Service & Route Coordinator

About the role

Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians. Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability.

Responsibilities

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
• Provide in-person customer support and assist with service-related questions
• Optimize service schedules and assign routes to ensure efficiency for field technicians
• Set up and maintain customer accounts
• Track service completion and collaborate with field teams to resolve scheduling conflicts
• Process invoices, work orders, and discounts to ensure accuracy and compliance
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and propose process improvements

Requirements

• 1+ years of customer service experience, route coordination or operations (preferred)
• High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred)

Skills

• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Benefits

• Medical, Dental and Vision insurance