Service Response Center- Team Lead

What You’ll Do

• Responsible for performing all of the duties of a Service Response Center Agents while also serving as the senior-most, non-management team member of the Service Response Center.
• Promote delivery of the ultimate customer experience for customers, and employees through effective communication and behavior modeling, includes training, coaching, motivating, and problem solving.
• Aid with data reporting to ensure department goals are being achieved.
• Attend work and show up for scheduled shift on time with satisfactory regularity.
• Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

What You Bring

• Team-oriented
• Adaptable
• Reliable
• Nurturer of a healthy/safe working environment for all

Who We Are

We are Sodexo, a company dedicated to improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. We partner with clients to provide a truly memorable experience for both customers and employees alike. We embrace culture and belonging as core values, fostering an environment where all employees are valued and respected.

What We Offer

• Flexible and supportive work environment
• Access to ongoing training/development and advancement opportunities
• Full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
• In addition to Sodexo’s standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.