Service Resource Coordinator

What We Have To Offer

• Competitive pay
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)

How You Will Do It

• On-site preferred
• Receives customer requests for unscheduled or scheduled service
• Captures and communicates the action plan and services to be provided directly to the customer
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate
• Debrief activities daily
• Maintains consistent communication with assigned Technicians
• Follows up on activities to ensure completion in an established timeframe
• Maintains customer account information required to support call management activities and scheduling of tasks in NxGen
• Scheduled Service Visits – on time
• Parts ordering/PO creation support
• Start-up support
• WIP Management
• Reconcile exceptions (SIR and AP)
• Attends daily team huddles
• Attends weekly planning/scheduling meetings
• Affords assistance with monitoring of time and expense reporting submission
• Reviews and corrects unassociated time for timesheets for technicians
• Other duties and administrative activities as assigned

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
• Must have strong interpersonal skills to effectively communicate with both internal and external clients
• Able to prioritize work activities based on financial impact to desired business goals
• Able to influence diverse teams to accomplish tasks/goals

Preferred

• Associate degree
• Experience and/or basic project accounting or costing principles