Service Representative (Part-Time) - New Milford Center

Job Details

The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.

Customer Service

• Demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand
• Put the customer first by promptly acknowledging their presence
• Focus directly on the customer, if working on another project quickly put aside and interact with the customer
• Handle transactions accurately and efficiently, respecting customers time
• Maintain the highest levels of confidentiality and privacy of customer information
• Respond to or refer customer concerns to supervisors as appropriate
• If follow up is required, set clear customer expectations and deliver as promised
• Project a professional positive outlook and demeanor at all times
• Accountable for successful retention of customers

Operations / Risk Management

• Accurately process transactions including but not limited to deposits, withdrawals, transfers and negotiable items such as Bank Checks and Money Orders
• Adhere to all bank policies and procedures
• Balance TCD and/or TCR accurately and effectively, as is necessary

Sales

• Promote USB products and services
• Aid in generating quality referrals by maintaining a working knowledge of all USB products and services sold in the branch
• Aware of products and services offered by cross line of business partners
• Afford assistance in generating quality referrals to business partners
• Exceed individual sales goals and assist team in meeting sales goals
• Utilize relevant tracking system to report and track sales and service activities

Hours and Days Needed

This position is located at our New Milford Center Branch - 41 East St. New Milford, CT

• Monday: 8:15 am - 3:00 pm
• Tuesday: 8:15 am - 3:00 pm
• Friday: 8:15 am - 3:00 pm
• Saturday: 8:30 am - 1:15 pm
• 25 hours per week