Service Representative (Part-Time) - New Milford

Job Summary

The Service Representative provides direct customer service satisfying customer banking needs to include accurately handling service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.

Responsibilities

• Demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand
• Promptly acknowledge the customer's presence
• Focus directly on the customer, quickly addressing other tasks if needed
• Handle transactions accurately and efficiently, respecting customer time
• Maintain the highest levels of confidentiality and privacy of customer information
• Respond to or refer customer concerns to supervisors as appropriate
• Set clear customer expectations and deliver as promised
• Project a professional, positive outlook and demeanor at all times
• Accountable for successful retention of customers

Operations / Risk Management

• Accurately process transactions including but not limited to deposits, withdrawals, transfers, and negotiable items such as Bank Checks and Money Orders
• Adhere to all bank policies and procedures
• Balance TCD and/or TCR accurately and effectively, as necessary

Sales

• Promote USB products and services
• Aid customers in understanding how USB products and services meet their financial goals
• Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
• Be aware of products and services offered by cross-line of business partners
• Absorb and utilize relevant tracking systems to report and track sales and service activities

Hours and Days Needed

Monday: 9:00 am - 4:15 pm
Thursday: 9:00 am - 4:15 pm
Friday: 9:00 am - 5:15 pm
Saturday: 8:30 am - 12:15 pm
25 hours per week

Location

This position is located at our New Milford Branch - 169 Danbury Rd. New Milford, CT