Service Representative - Monroe -Part Time

About the role

Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand.

Responsibilities

• Put the customer first by promptly acknowledging their presence.
• Focus directly on the customer; if working on another project, quickly put it aside and interact with the customer.
• Handle transactions accurately and efficiently, respecting customers' time.
• Maintain the highest levels of confidentiality and privacy of customer information.
• Respond to or refer customer concerns to supervisors as appropriate. If follow-up is required, set clear customer expectations and deliver as promised.
• Maintain a positive outlook and demeanor at all times.
• Project a professional, positive outlook and demeanor at all times.
• Be accountable for successful retention of customers.
• Perform essential duties by accurately processing transactions including but not limited to deposits, withdrawals, transfers, and negotiable items such as Bank Checks and Money Orders.
• Adhere to all bank policies and procedures.
• Balance TCD and/or TCR accurately and effectively, as necessary.
• Promote USB products and services.
• Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
• Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals.
• Be aware of products and services offered by cross-line-of-business partners.
• Assist in generating quality referrals to business partners.
• Exceed individual sales goals and assist the team in meeting sales goals.
• Utilize relevant tracking systems to report and track sales and service activities.

Schedule

22 hours per week:

• Tuesday: 9:30 am to 4:15 pm
• Thursday: 9:30 am to 4:15 pm
• Friday: 11:00 am to 5:15 pm
• Saturday: 8:30 am to 12:15 pm

Located at our Monroe branch at 411 Monroe Tpke, Monroe, CT.