Service Representative (DCA)

About the role

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers.

Responsibilities

• Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions.
• Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.
• Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.
• Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.
• Educate & Inform: Share information about CLEAR benefits and services.
• Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

Requirements

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc).
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of airport badging and government screening, including a drug test.
• Able to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport.
• Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting.

Pay & Benefits

Hourly base wage
Benefits package available for eligible employees. (Details vary by location and role type.)