Service Representative

Key Responsibilities

• Perform code screening, analysis, and scraping of existing mainframe applications to identify dependencies, inefficiencies, and improvement opportunities.
• Design, develop, test, and maintain COBOL-based applications.
• Develop and manage JCL jobs, including batch processing and scheduling workflows.
• Work with CCS / Control-M / enterprise scheduling systems for job automation and monitoring.
• Analyze legacy code and contribute to modernization strategies.
• Collaborate with cross-functional teams to support integration with distributed systems or APIs.
• Troubleshoot production issues, identify root causes, and implement fixes.
• Ensure adherence to coding standards, performance guidelines, and security practices.
• Document technical specifications, code changes, and system workflows.
• Support QA/UAT cycles and deployment activities.

Required Skills & Qualifications

• 10-12 years of experience in Mainframe development.
• Strong hands-on experience with: COBOL, JCL (Job Control Language), Mainframe utilities (VSAM, DB2, CICS – as applicable).
• Experience with CCS / Control-M / similar job scheduling tools.
• Experience with DB2, CICS transaction processing.
• Proven experience in code analysis, reverse engineering, and refactoring legacy systems.
• Strong debugging and problem-solving skills.
• Familiarity with batch processing and high-volume transaction systems.
• Ability to work independently and in a team-oriented environment.

Nice-to-Have Skills

• Basic understanding of system integration concepts (APIs, middleware, web services).
• Exposure to mainframe modernization initiatives.
• Familiarity with distributed systems or cloud integration.
• Knowledge of DevOps practices for mainframe environments.