Service Reliability Engineer

Key Responsibilities

• Design, build, and maintain the availability, scalability, and performance of critical services.
• Develop and maintain robust monitoring, alerting, and observability systems (e.g., using AWS CloudWatch, Dynatrace) to ensure rapid issue detection and resolution.
• Maintain infrastructure capacity and performance, providing analysis and suggestions for service delivery improvement.
• Drive the automation of repetitive operational tasks, including infrastructure provisioning, deployments, and scaling.
• Create and maintain scripts and custom code to support and enhance our operational toolset.
• Support and optimize CI/CD pipelines to improve deployment speed and reliability.
• Participate in an on-call rotation to troubleshoot and mitigate production incidents.
• Lead post-incident reviews and root cause analyses to implement lasting solutions.
• Partner with engineering and IT stakeholders to embed SRE best practices (SLOs, error budgets) into the design and development lifecycle.

Job Requirements

• A strong background in systems administration (Linux/Windows) in a large-scale environment.
• Proficiency in at least one programming language (e.g., Python, Go, Java).
• Hands-on experience with a major cloud platform (AWS, GCP, or Azure), with a high preference for AWS.
• Solid understanding of networking, containers (Docker, Kubernetes), and Infrastructure as Code (e.g., Terraform, Ansible).
• Experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, Dynatrace).
• Proven analytical and problem-solving abilities with experience in a high-pressure environment.
• Excellent communication skills and the ability to foster a collaborative team environment.

Perks

• Comprehensive medical, dental, and vision coverage.
• 100% coverage for out-patient in-network mental health services.
• Fertility coverage for eligible medical plan participants.
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year).
• Student Loan Repayment Assistance and Tuition Reimbursement.
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution.
• A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees, 3-weeks PTO for non-exempt employees, 2-weeks paid Winter Break, 10 Company Holidays (including Juneteenth and Wellbeing Day), Summer Fridays (between Memorial Day and Labor Day).

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer. We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT. For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish