Service Receptionist/Cashier- Full Time

Responsibilities

• Greet and assist customers promptly and professionally at the service counter
• Check in and check out customers for service appointments
• Schedule, confirm, and manage service appointments via phone, email, and in person
• Process customer payments accurately (cash, card, and other payment types)
• Provide updates to customers regarding vehicle status and service timelines
• Cookordinate with service advisors and technicians to ensure smooth workflow
• Answer incoming calls and assist with service-related inquiries
• Maintain accurate records of customer information, appointments, and transactions
• Support pick-up and delivery coordination when needed
• Ensure the service reception area remains organized and welcoming

Requirements

• Strong customer service and communication skills
• Excellent organization and multitasking ability
• Dependable attendance and strong work ethic
• Ability to stay professional in a busy, fast-paced environment
• Basic computer and phone system skills
• Attention to detail and accuracy with payments and scheduling
• Positive attitude and team-oriented mindset
• Ability to learn quickly and adapt to daily changes

About the Dealership

Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.

At Ourisman Automotive of Virginia, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.