Service Readiness Analyst

About the role

As a Service Readiness Analyst, you will serve as a critical bridge between system implementation and long-term operational success. In this role, you will perform quality assurance and functional validation efforts for Business Process as a Service (BPaaS) payroll deployment projects. You are responsible for ensuring that complex payroll configurations impacting Payroll Processing Services are accurate, compliant, and ready for "Go-Live". This role requires a blend of technical oversight and collaborative project support. You will work closely with technical leads, functional experts, and client stakeholders to complete scenario testing, identify risks, document resolutions, and ensure a seamless transition from the project phase to steady-state operations.

Supervisory Responsibilities

This role does not have any direct reports.

Duties/Responsibilities

• Support BPaaS payroll deployment projects from the configuration phase through go-live.
• Perform QA validation on testing, tax/garnishment/payment configurations, and post-payroll service feeds.
• Execute functional testing for parallel processing, check printing, EFT, and garnishment files.
• Review and document payroll/tax issues, identify risks, and track resolutions.
• Collaborate with technical and functional leads to validate process readiness.
• Ensure compliance with federal, state, and local payroll regulations.
• Partner with internal and client teams for User Acceptance Testing (UAT) and post-go-live support.

Required Qualifications

• 3+ years of payroll processing or tax experience, preferably with SAP Employee Central Payroll.
• Expertise in reconciling Excel spreadsheets and using advanced lookups.
• Expertise in creating and delivering presentations to C-Suite and below.

Other Qualifications

• A degree in accounting, business, or a related field; advanced certifications in payroll (e.g., CPP) are a plus.
• Deep understanding of Payroll and Tax processes.
• Strong analytical and documentation skills.
• Excellent communication and problem-solving skills.
• Highly motivated to grow and contribute in a high-growth environment.
• Experience in QA, testing, or implementation is preferred.

Physical Requirements

This position requires periods of sitting at a desk, standing, and working on a computer.