Service Publications Manager

About the role

PACCAR Parts is seeking a Service Publications Manager to lead the strategy, development, and delivery of operator and service documentation for Kenworth and Peterbilt trucks. This role plays a critical part in improving dealer efficiency, enhancing customer experience, and maximizing vehicle uptime through high-quality and timely operator and service content.

Job Functions / Responsibilities

• Lead and develop a team of 3 supervisors, 15 internal staff, and multiple contractors responsible for operator manuals, service documentation, and content strategy
• Define and execute the AI strategy for service publications, including content creation, automation, and governance frameworks
• Oversee delivery of service documentation supporting new product launches and engineering programs
• Manage department budget, including vendor relationships and approval of products and services
• Partner cross-functionally with engineering, regulatory, and Service Experience teams to ensure accurate and timely content delivery
• Drive continuous improvement of global Repair & Maintenance (RMI) software systems and processes
• Establish and enforce content governance, authoring standards, and translation processes
• Assess workload, prioritize initiatives, and assign projects across the team
• Identify risks, remove barriers, and proactively resolve issues impacting deliverables
• Ensure compliance with regulatory requirements for service publications and reporting timelines
• Communicate program status, risks, and results to senior leadership
• Collaborate across PACCAR divisions on initiatives impacting multiple business units

Required Qualifications & Skills

• Bachelor’s degree in Business, Engineering, Technical Publications or related field
• 7+ years of relevant professional experience required, including people leadership and program ownership
• Proven experience managing teams, including developing supervisors and individual contributors
• Experience owning strategy, execution, and delivery of complex programs
• Sound business judgment and a proven ability to influence others, driving alignment across functions
• Experience working in an ambiguous, fast-paced environment with competing priorities
• Strong ability to manage internal timelines based on project implementation dates
• Excellent organizational, analytical, and problem-solving skills
• Seasoned interpersonal skills and strong team player
• Strong written and verbal communication skills, including executive-level updates
• Demonstrated ability to drive initiatives to completion with persistence and accountability

Preferred Qualifications

• Master’s degree in business or related subjects
• Experience in technical publications or service documentation
• Project or program management experience
• Knowledge of vehicle systems/functions or heavy-duty truck industry
• Familiarity with the PACCAR capital budget lifecycle process

PACCAR Benefits

• 401(k) with up to a 5% company match
• Comprehensive paid time off - minimum of 10 paid vacation days (additional days with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

Additional Information

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.