Service Project Manager

Core Responsibilities

• Assume project ownership at final site delivery and lead post-delivery execution activities
• Cook up installation, pre-energization, startup, and commissioning phases
• Plan, schedule, and manage field service resources and site activities
• Align service execution with construction schedules and site readiness
• Serve as the primary point of contact for customers during post-delivery execution
• Own issue resolution from identification through closure, coordinating with Engineering and Quality teams
• Manage case tracking systems (e.g., CX Alloy or equivalent) to maintain visibility into issues and progress
• Provide proactive project updates, execution reporting, and escalation communication
• Identify risks to schedule or execution and drive cross-functional alignment to resolve them
• Manage escalations and ensure accountability across internal teams

Additional Responsibilities

• Maintain accurate documentation of issues, actions, and resolution timelines
• Ensure continuity and accuracy of customer-facing communication and reporting
• Support continuous improvement of execution processes and coordination practices
• Partner with Sales PMs during handoff to ensure smooth transition and alignment
• Contribute to improving field service coordination and operational efficiency

Qualifications

• Experience in project management, service delivery, or technical operations
• Strong ability to coordinate across multiple teams and stakeholders
• Experience managing multiple concurrent projects or sites
• Excellent communication and customer-facing skills
• Strong problem-solving and issue resolution capabilities
• Familiarity with workflow or tracking systems such as ERP, CMMS, or similar tools

Preferred Qualifications

• Experience in data center, critical power, or electrical distribution environments
• Experience with field service coordination or commissioning activities
• Familiarity with warranty or issue lifecycle management
• Experience working with mission-critical or hyperscale customers