Service Project Manager

About the role

Plan, schedule, oversee and direct service management of projects. Act as the fiscal lead for assigned projects, including project costs, profitability, and forecasting. Communicate directly with contractors, designers, customers, and users concerning project requirements, costs, staffing, and scheduling. Serve as liaison between customer, engineering, manufacturing, and sales. Prepare project status reports and ensure plans adhere to contract specifications.

Responsible for all project-related paperwork, including documentation of conversations, change orders, and customer notifications. Review bill of materials, test reports, time sheets, and expense reports of field personnel. Document and report all warranty and rework issues related to assigned projects. Ensure customer satisfaction through clear communication, timely responses, and actively working to meet customer schedules and expectations. Conduct project reviews and provide feedback on the internal process of project completion. May need to apply for US Security Clearance. Requires 30% domestic and international travel.

Responsibilities

• Plan, schedule, and oversee service projects
• Manage fiscal responsibility for assigned projects, including costs, profitability, and forecasting
• Communicate with contractors, designers, customers, and users regarding project requirements, costs, staffing, and scheduling
• Act as liaison between customer, engineering, manufacturing, and sales teams
• Prepare and maintain project status reports, ensuring adherence to contract specifications
• Handle all project-related paperwork, including documentation of conversations, change orders, and customer notifications
• Review bill of materials, test reports, time sheets, and expense reports of field personnel
• Document and report warranty and rework issues
• Ensure customer satisfaction through clear communication and timely responses
• Conduct project reviews and provide feedback on internal processes

Requirements

• Bachelor's degree in Construction Management, Engineering, or equivalent
• 3 years of related project management experience
• Familiarity with contracts and construction management concepts
• Familiarity with a variety of the field's concepts, practices, and procedures
• Valid Driver's License
• 30% domestic and international travel

Preferred Qualifications

• PMP Certification
• LEED Certification

Pay

Base salary range $65,000 - $90,000 USD (Annually)

Benefits

• Medical (with Health Savings Account), Dental, and Vision Insurance
• Healthcare Flexible Spending Account
• 401(k) Retirement Plan with company match
• Stock Purchase Plan with company match
• Company Paid Basic Life Insurance
• Paid Vacation, Sick Leave, Bereavement Leave, & Holidays
• Parental & Caregiver Leave
• Employee Education Assistance Program
• Employee Assistance Program
• Employee Appreciation Incentives (Birthdays, Recognition Awards, etc.)
• PPE Reimbursement
• Gym Membership Reimbursement