Service Project Administrator

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.

About the role

Under direct supervision, this position is responsible for routine service job documentation, materials, job costing, status monitoring, invoicing, and administrative closeout of each service job. This role closely interacts with Service Managers, Service Technicians, Service Account Managers, and Customers.

Location: Wilmington, MA / Westbrook, ME

Schedule

Monday to Thursday: work onsite with your colleagues. Fridays: choose your work location, balancing what your work requires.

Responsibilities

• Coordinates with cross-functional team members to ensure the accurate and timely recording of project costs, including materials, timesheets, labor hour allocation, and daily reports; initiates invoicing for completed work; and prepares payroll documentation while managing technician applied and unapplied time.
• Responsible for general administrative functions to include project costs identified for processing service billings.
• Generates, interprets, and prints various assigned reports.
• Monitors account receivables invoicing status, reviews, investigates, and helps resolve billing disputes in coordination with internal teams and customers.
• Communicates effectively with other team members.
• Cross-trains for coverage of the service project administrators when staffing needs arise.
• Schedules and participates in internal project team meetings to ensure accurate transfer of information.
• Validates cost to date and reconciles project data in business system.
• Manages invoicing process and coordinates format, layout, attachments, and mailing with Shared Financial Services.
• Reviews billing backlog and coordinates/communicates with Service Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles.

Requirements

• High School diploma or GED and up to two (2) years of related experience and/or training; or equivalent combination of education and experience.
• Strong communication skills, proactive approach with willingness to work independently as well as part of a team.
• Ability to multitask and work well on a team.
• Proven experience prioritizing tasks in order to meet tight deadlines within a high-paced environment.
• Familiarity with the operation of HVAC Systems preferred, not required.
• Flexibility to work overtime/weekends, as required.

Pay

Annual Base Salary Range: $63,491.66 - $89,214.99 (Exception Hourly)

This role is not incentive or sales commission eligible.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

Note: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.