Service Program Manager

Pavion connects and protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

About the role

We are seeking a talented and motivated Service Program Manager to join our security business unit. This role focuses on driving the growth of the Data Center Service business through proactive customer engagement and operational excellence.

Responsibilities

• Drive the growth of the Data Center Service business through proactive customer engagement and operational excellence.
• Manage service operations, scheduling, and resource planning to ensure timely and efficient execution.
• Develop and mentor service personnel while maintaining a strong focus on safety, quality, and customer satisfaction.
• Partner with Sales, Program Management, and Operations to identify and pursue additional service opportunities within existing and new customer accounts.
• Establish consistent service delivery processes, performance metrics, and financial accountability to improve profitability and customer retention.
• Support strategic expansion into new markets as our Data Center Service portfolio continues to grow.

Requirements

• Bachelor's degree in a relevant field (e.g., engineering, business management) or equivalent work experience.
• Proven experience (5+ years) in service management, preferably in the security technology industry.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using service management software and tools.
• Analytical mindset with a focus on continuous improvement.
• Ability to travel up to 30% out of state as needed to support national service operations.

Preferred Qualifications

• Previous experience in the electronic security integration, service industry, or a closely related field.
• Associate's or Bachelor's degree in Business, Construction Management, or a related discipline.
• Proven experience leading and developing service teams across a large geographic region.
• Strong operational leadership skills with experience managing field service personnel, scheduling, customer satisfaction, and financial performance.
• Experience supporting mission-critical environments, data centers, or other high-availability facilities.
• Demonstrated ability to build high-performing teams, improve operational processes, and drive service business growth.
• Excellent communication, organizational, and customer relationship management skills.
• Ability to collaborate effectively with Sales, Program Management, Operations, and Executive Leadership to support strategic business objectives.

Pay

The salary range for this position is $130,000 - $150,000 annually. The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity.

Benefits

We offer a comprehensive benefits package.