Service Professional

About the role

This is a remote position responsible for generating sales and gross profit for the company by prospecting for new customers, analyzing the needs of new and existing customers, and meeting or exceeding those needs profitably.

Candidates in California, Colorado, Delaware, District of Columbia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Ohio, Oregon, Vermont, and Washington are not eligible for the remote-work option.

Responsibilities

• Service inbound telephone calls and make outgoing telephone sales calls according to established standards.
• Verify that the merchandise the customer has ordered is in stock by accessing the computer and reviewing for correctness.
• Process orders for shipment.
• Prospect for new customers, increasing sales and profit.
• Regularly contact existing customers with product offerings.
• Determine customers’ needs for our product by communicating with the customer and researching the customer’s business.
• Establish strong relationships with assigned customers by offering superior customer service.
• Meet individual service professional’s goals as established by Sales Management.
• Provide feedback to Sales Management regarding sales activities, trends, and product requests by customers.
• Stay up-to-date and knowledgeable about the products RSR sells, the stock numbers of the products, and the basic functions of the warehouse operation.
• Provide input on products and vendor lines upon request.
• Participate in the training of new Service Professionals.
• Work well in a team environment and act professionally within that team.
• Participate in sales meetings.
• Occasionally travel to attend promotions, trade shows, and prospect for new customers.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Requirements

• Strong sales, negotiation, and customer service skills.
• Effective communication, both verbally and in writing, with customers and co-workers.
• Strong attention to detail and follow-up skills.
• Ability to handle multiple tasks.
• Regular use of office equipment such as a computer, calculator, and telephone.
• Majority of work performed on the telephone and entering orders via computer in an office environment.
• Occasional travel required.

Physical Demands

• Regularly required to talk and hear.
• Frequently required to walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.