Service Practice Manager

BluePearl Pet Hospital in Blaine, MN is seeking a confident, caring, and results-driven leader to support day-to-day operations, develop the team, and drive the overall success of our emergency and specialty hospital.

About the role

This is a hands-on leadership position where you will partner with hospital and medical leadership to build a collaborative culture focused on exceptional patient care and client service. You will oversee daily operations, mentor associates, and maintain a visible presence in the hospital, occasionally performing paraprofessional duties when not handling managerial responsibilities.

Responsibilities

• Partner with the Medical Director and hospital leadership to build a strong, collaborative culture.
• Lead, mentor, and develop hospital associates while supporting engagement, retention, and team growth.
• Oversee daily hospital operations, including staffing, scheduling, workflow, communication, and delegation.
• Partner with Talent Acquisition and Learning & Training to recruit, onboard, and develop team members.
• Support financial and operational goals, including payroll, budgeting, inventory, and hospital resources.
• Build and maintain strong relationships with doctors, associates, clients, and referring veterinary partners.
• Address associate and client concerns with professionalism, empathy, and sound judgment.
• Ensure the hospital follows applicable safety, regulatory, and employment requirements.
• Participate in hospital leadership meetings and contribute to operational and strategic planning.
• Maintain a visible, hands-on presence in the hospital and work alongside the team when not performing managerial responsibilities.
• Perform additional duties as assigned.

Requirements

• High school diploma or GED required.
• 4+ years of relevant veterinary hospital administration experience with 2 years of supervisory experience preferred.
• Bachelor’s degree preferred.
• CVPM designation is a plus.
• Experience leading teams in veterinary medicine, healthcare, hospitality, or client services is highly valued.

Skills & Qualifications

• Strong leadership, communication, and interpersonal skills.
• Excellent organization, time management, and problem-solving abilities.
• Ability to coach, mentor, and motivate a diverse team.
• Comfortable working in a fast-paced, high-pressure environment.
• Strong business judgment and ability to manage competing priorities.
• Ability to maintain confidentiality and handle sensitive situations with discretion.
• Proficiency with Microsoft Office and Google applications.

Benefits

• Medical, dental, vision, and life insurance options.
• 401(k) and retirement planning.
• Paid time off and floating holidays.
• Parental leave benefits.
• Flexible work schedules.
• Continuing education allowance and free CE opportunities.
• BluePearl University and leadership development programs.
• Trupanion pet insurance and associate discounts on pet treatments, procedures, and food.
• Regional licensed social worker support.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S.