Service Plan Coordinator, QCP

About the role

The Arc of Union County, Inc. is a leading provider of Person-Centered services to individuals with intellectual and developmental disabilities through a range of programs. Under the guidance of the Director, Quality, Compliance & Planning, the Service Plan Coordinator is a professional responsible for developing, implementing, and monitoring individualized service plans for service recipients, often in social, healthcare, or community-based agencies. Their function is central to ensuring that participants receive coordinated, person-centered services that meet their needs, preferences, and goals. The SPC ensures that service recipients receive timely, individualized, and coordinated services by combining person-centered planning, interagency collaboration, advocacy, monitoring, and administrative compliance. The incumbent promotes service recipient independence, well-being, and the effective use of community and agency-based resources.

Responsibilities

• Develop, implement, and monitor individualized service plans for service recipients.
• Coordinate person-centered planning and interagency collaboration.
• Advocate for service recipients and monitor service delivery.
• Ensure administrative compliance with relevant regulations.
• Promote recipient independence, well-being, and effective use of community and agency resources.
• Work in indoor and/or outdoor settings where exposure to weather elements, dirt, dust, unpleasant smells, loud noises, and temperature fluctuations may occur.

Qualifications

• Bachelor’s degree in Social Work, Special Education, Human Services, Rehabilitation, Behavioral Sciences, or Health‑Related Sciences required; state‑specific training in Intellectual/Developmental Disabilities (IDD) or disability services preferred.
• Minimum of 5 years of experience in social services or working with individuals with IDD.
• Obtain certification as an ASQ (American Society for Quality) or CQA (Certified Quality Auditor) within six months of hire.
• Knowledge of DDD day habilitation services, DVR services, and residential services under NJ 10.44A standards.
• Understanding of family support services per DCF and CARF standards for individuals with intellectual and/or developmental disabilities.
• Familiarity with state and federal eligibility requirements for these services.
• Experience with Medicaid waiver programs or other community‑based support systems highly preferred.
• Previous involvement in person‑centered planning and care coordination.

Skills

• Ability to analyze, compute, hear, and repeat information; take notes; read documents; generate written information.
• Independent problem solving and tolerance of interruptions.
• Maintain positive public relations; organize; verbally communicate and converse with diverse groups.
• Physical ability to maintain stationary positions (standing/sitting), move/traverse, kneel, bend, reach, twist, carry/lift up to 35 pounds.
• Agility with wrist and finger dexterity for accessing, keying, and sorting electronic information or filing documents.
• Ability to view computer/electronic device for extended periods.