Service & Parts Specialist

Key Responsibilities

• Dispatch repair orders and coordinate workflow between technicians and service staff
• Communicate repair updates, timelines, and recommendations to customers
• Aid with scheduling service appointments and managing incoming work
• Source, order, receive, and track automotive parts and supplies
• Maintain accurate repair orders, parts records, and service documentation
• Cook up coordination with technicians to ensure parts availability and repair readiness
• Support inventory organization and vendor communication
• Help prioritize work to maximize shop efficiency and turnaround times
• Provide excellent customer service in person and over the phone
• Aid with vehicle check-in, status updates, and final delivery coordination

Qualifications

• Previous automotive service advisor, dispatcher, parts, or dealership/shop experience preferred
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Basic understanding of automotive systems and repair terminology
• Comfortable using computer systems and service management software
• Strong organizational skills and attention to detail
• Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
• Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.

Work Environment & Physical Demands

• Fast-paced automotive service environment
• Regular standing, walking, bending, and reaching
• Ability to occasionally lift up to 50 pounds
• Comfortable working both indoors and outdoors as needed
• Frequent interaction with technicians, vendors, and customers throughout the day