Service Parts Specialist

About the role

EAM-Mosca Corp., a market leader in end-of-line automated packaging machinery and consumable strapping solutions, seeks a Service Parts Specialist to support field technicians by managing parts inventory and fulfilling orders.

Responsibilities

• Maintain proper parts inventory in all Service vans and One Service B kits by reconciling service consumption, replenishment, and backorders based on established Hi/ Low levels.
• Fulfill parts orders on demand as the technician places orders for service repairs, warranty, and emergency work.
• Create AS400 parts quotes at the request of Service technicians and/or Managers.
• Create Return Authorization for any warranty-related parts orders, auditing inventory, finalizing RA documentation, and identifying outstanding RA.
• Keep track of all-Service related backorders.
• Maintain internal service inventory of uniforms, tools, and electronic specialty tools; set High/Low limits; place orders for new hires and service techs.
• Maintain and prepare new van part kits for new hires as the company grows and adds new territories.
• Conduct annual audits of all Service Part locations, working with techs and accounting to physically audit locations.
• Research parts availability in multiple EAM locations, including Canada and Mexico, and make necessary arrangements to acquire these parts through the provided systems.

Requirements

• 2-5 years of experience in field service organization
• A degree or equivalent experience in lieu of education
• Ability to work in a fast-paced, customer-focused, high-pressure environment
• Ability to organize and prioritize urgent and routine tasks
• Experience working with ERP systems like AS400, SAP
• Knowledge of Service Management organizations and parts systems
• Understanding of basic principles of Supply chain management
• Superb time management and detail orientation
• Ability to keep company information confidential
• Experience using Microsoft 360 Suite, Teams, and SharePoint

Qualifications

• “Disabled veteran” as defined by the law
• “Recently separated veteran” as defined by the law
• “Active duty wartime or campaign badge veteran” as defined by the law
• “Armed forces service medal veteran” as defined by the law