Service Parts Advisor, Costa Mesa

About the role

The Parts Advisor (back counter) position oversees parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. This role is integral to service center operations, focusing on parts efficiency to support seamless operations.

Responsibilities

• Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
• Maintain an accurate and effective parts inventory control system that includes perpetual and annual inventories
• Order inventory and special-order parts for repairs
• Receive parts orders and stock them efficiently in designated storage area or assigned bins
• Effectively manage parts transfers from one Lucid Service location to another if applicable
• Generate parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor
• Stay up to date on latest part revision changes and refresh local inventory accordingly
• Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service
• Organize and oversee parts warranty returns, both in the system and physically
• Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering
• Promote sales of accessories according to Lucid guidelines
• Other duties as assigned

Qualifications

• 2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations
• Proficiency in parts catalog search for specific repair needs
• Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace
• Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
• Excellent organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• To lift 50 lbs. Standing, walking, and bending for extended periods of time
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Preferred Qualifications: AA/BS in either Automotive Technology or Business Management, or equivalent work experience Knowledge of HV systems, LV systems, and EV powertrains Start-up experience and related fast-paced environments Previous OEM Parts training

Benefits

• Coverage of medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• 401(k) retirement plan

Compensation

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Base Pay Range (hourly) $28—$38 USD

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.