Service Operations Specialist - US (Durham, NC -RTP)
Kempower · Durham, NC · Yesterday
HybridFull-time
What You Will Do
- Own Service Financials & Profitability: Reconcile revenue, analyze P&L leakage, model warranty/goodwill exposure, and present Gross Profit/EBIT findings directly to leadership.
- Turn Telemetry into Action: Query Databricks SQL to analyze charger uptime and utilization, combining telemetry with Jira and Epicor data for a unified view of the business.
- Balance Supply & Demand: Build inventory burn-rate models, manage Epicor Kinetic PO workflows, and set safety stock levels to prevent stockouts without tying up cash.
- Automate & Modernize: Eliminate manual multi-system processes using Power Automate, Python, and SQL, phasing out legacy Excel macros in favor of scalable, AI-ready workflows.
What We Offer
- Impact: Direct ownership of our service P&L, telemetry analytics, and operational automation roadmap, with high visibility and influence across both US operations and global data teams.
- Innovation & Collaboration First Culture: Work within a high-energy, entrepreneurial environment that values open communication, creative problem-solving, and cross-border teamwork.
- Comprehensive Day-1 Benefits: Enjoy full medical, dental, and vision coverage from your first day, including zero-premium healthcare options, plus a competitive 401(k) match and annual bonuses.
- Sustainability Perks: Take advantage of free, onsite EV charging at our facilities, allowing you to plug in and power up while you work.
What Helps You Be Successful
- 3–5+ Years of Experience: Background in business, operations, or financial analysis within manufacturing, supply chain, hardware, or industrial service environments (physical product exposure is required).
- Deep Epicor Kinetic Expertise: Daily hands-on experience managing purchasing, inventory, and part masters, plus proven capability building BAQs and dashboards.
- Strong Technical & Analytics Stack: Proficient in SQL (Databricks/Spark SQL preferred), Python (pandas/PySpark), Advanced Excel (Macros/VBA), and Power Automate or workflow tooling.
- Financial & Supply Chain Acumen: Solid understanding of revenue recognition, cost drivers, inventory modeling, and min/max safety stock planning.
- Builder Mindset: Self-directed, commercially minded, and naturally inclined to automate manual work out of existence.