Service Operations Specialist

About the role

Lumos is seeking a Service Operations Specialist to join our team. This role involves setting up and maintaining fiber-optic services and equipment in homes and businesses.

Responsibilities

• Install, test, and maintain fiber-optic facilities, including Multi-Ports, and remove company-owned ONTs as needed.
• Provision, test, maintain, and troubleshoot GPON/PON, routers, switches, DSL equipment, and more.
• Install cross-connects at cross-connect and LCC cabinets for fiber circuits.
• Work onsite with customers and collaborate with the Service Operations Center (SOC) to ensure seamless connectivity.

Requirements

• Strong verbal and written communication skills.
• Experience interacting directly with customers to troubleshoot.
• Safe driving record.
• Experience using MS Office Suite.
• Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607).
• Extensive experience with advanced GPON and fiber-based services & equipment.
• Working knowledge of voice services (SIP), video services, LAN/WAN service & hardware.
• Proficient in IP subnetting.
• Supports the development of Operations Service Technicians on the team.

Qualifications

• 5-7 years’ Fiber or Telecom industry experience required.
• High School Diploma or equivalent required.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes’ driving distance of assigned reporting location.
• Committed to continuous learning & process optimization.

Physical Requirements

• Ability to climb utility poles (where applicable) and work at heights.
• Utilize handle extension and stepladders as required.
• Ability to work in attics, crawl spaces, and confined areas.
• Capable of lifting and transporting 50 lbs. over a distance of 50 feet.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.