Service Operations & Maintenance Technician – Independence

About the role

Digi is hiring a Service Operations & Maintenance Technician based in Independence, reporting to the Service Operations and Maintenance Manager (West). The technician maintains and repairs the outside plant network, carries out customer installations, troubleshoots network faults and resolves trouble tickets.

Responsibilities

• Investigate and resolve trouble tickets and carry out preventive maintenance
• Perform end-to-end installations and repairs for residential customers
• Replace passive layer elements and carry out splicing and repairs on fibre and copper networks
• Maintain outside plant infrastructure and assist with network optimisation
• Manage incidents and network issues, including disaster recovery situations
• Exceed customer expectations in installations and fault management

Requirements

• Associate degree in Computer Science or a technical or science-related field
• At least 2 years of experience in a related field
• Familiarity with fixed broadband and mobile networks
• Experience with outside plant tools such as OPM, OTDR, VFL, and mechanical or fusion splicing
• Valid driver's permit
• Strong attention to detail and ability to work in a team
• Results-oriented, highly organised, with strong planning and problem-solving skills

Preferred qualifications

• Fibre optic certification such as CFOT or CFOS/T/S