Service Operations Coordinator - Spokane, WA

Founded in 1910, KONE is a global leader providing elevators, escalators, and automatic building doors, as well as maintenance and modernization solutions that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make cities better places to live by delivering innovative solutions that ensure safe, convenient, and reliable journeys.

About the role

This role supports our Seattle, WA, Spokane, WA, and Helena, MT branches and will be based in Spokane, WA. As a Service Operations Coordinator, you will provide specialized support to the Service Business tendered repair process, including booking secured Quoted Repair orders in SAP, initiating invoice down payments, requisitioning parts, following up with customers, and coordinating with Operations and customers to schedule planned repairs. You will collaborate with General Managers, Salespeople, Supervisors, and Technicians to increase tender repair revenues and enhance customer communication.

Responsibilities

• Perform general office work and administrative tasks related to the ongoing repair business of the branch.
• Book quoted repair orders and requisition parts.
• Schedule quoted repairs and quick quotes; collaborate with supervisors, customers, third-party entities, and regulatory bodies.
• Maintain the Technician on-call scheduler for overtime calls.
• Assist the Service/Repair Supervisor in auditing the completeness and accuracy of orders.
• Update SAP and provide internal Technician support.
• Assist with permitting, permit management, invoice disputes, and initiating invoices.
• Manage and order office supplies.
• Prepare reporting functions for Branch Staff Meetings.
• Additional duties as assigned.

Requirements

• 2+ years of progressive and successful customer service experience.
• High School education or equivalent.
• Proficient in MS Word and Excel.
• Well-organized with a strong customer service mindset.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. Our environment is collaborative, creative, and supportive, with a strong passion for safety, quality, and innovation. We care about the communities where we live and work.

Benefits

• Competitive salary.
• Opportunities to learn and grow.
• 401K Employer Match and Non-elective Contribution.
• Well-being Program.
• Medical, Prescription, Dental, and Vision Insurance.
• Digital Health Solutions & Telehealth.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Employee Family Assistance Program (EFAP).
• Family & Medical Leave, Parental Leave, and Leave to Care for a Domestic Partner.
• Paid Time Off & Holidays.
• Company Paid Life and AD&D Insurance, with options for Supplemental Life and AD&D Insurance.
• Company Paid Short-term and Long-term Disability, with Buy-Up Long-term Disability option.
• Critical Illness Insurance, Hospital Indemnity & Accident Insurance.
• Identity Theft Protection and Legal Insurance.
• KONE Credit Union.
• Tuition Reimbursement.

Pay

The hiring range for this role in Spokane, WA is $63,000.00 – $82,740.00. The compensation package will depend on the candidate’s ability to meet role requirements, business strategy needs, and factors unique to each candidate, including skill set, experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company and individual goals.