Service Operations Coordinator

About the role

Support branch operations in the Service Business by booking repair orders in SAP, managing invoices, requisitioning parts, scheduling repairs, and providing administrative support.

Responsibilities

• Collaborate with management, sales, supervisors, and technicians to increase repair revenues and customer communication
• Monitor dispatch and technician scheduling
• Assist with reports, audits, and invoicing
• Manage fleet vehicles and office supplies
• Support branch reporting and utility invoicing

Requirements

• 2+ years of customer service experience
• Proficient in MS Office
• Well-organized with a strong customer service mindset
• Committed to safety and quality
• Ability to multitask, adapt to changing priorities, and collaborate across teams

Work Environment

Office-based with initial training in-office, transitioning to a hybrid schedule. Emphasizes a collaborative, innovative, and safety-focused culture that values employee engagement and personal development.