Service Operations Coordinator

About the role

A Service Operations Coordinator at F&F Inc. will work directly on workflow control in support of target-market research, market analysis, market-entry strategy, business consulting, and client decision support. This role focuses on service operations coordination within market entry research, ensuring every handoff clearly shows what is complete, what is pending, and who owns the next step.

Strong performance is measured by fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Responsibilities

• Maintain the workflow by routing work to the correct next step.
• Track unresolved exceptions through closure.
• Document process issues that repeatedly slow execution.
• Keep recurring work organized by owner and status.
• Review incoming requests for completeness.

Success Profile

• Use deadline management and exception management confidently.
• Apply workflow analysis without losing track of exceptions, owners, or deadlines.
• Document decisions clearly so another teammate can follow the reasoning.
• Exercise sound judgment around quality control, especially when escalation is required.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.