Service Officer

Job Qualifications/Requirements

• Minimum Education Level: High School Diploma
• Prior Experience Required: At least 3 years of experience working in branch operations.
• Skills:
  • English: Written: Advanced
  • Verbal: Fluent
  • Ability to manage multiple tasks, projects and deadlines simultaneously
  • Excellent verbal and written communication skills
  • Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment
• Additional Languages: Korean preferred

Customer Service & Problem Resolution

• Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients.
• Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship.
• Act as a role model for front-line staff, ensuring that the highest levels of customer service are maintained at all times.
• Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions.
• Identify opportunities for cross-selling and upselling bank products and services, contributing to the branch’s overall sales goals.
• Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch’s customer base.

Team Support & Leadership

• Help mentor tellers and other front-line staff on bank procedures, customer service standards, and operational tasks.
• Provide guidance to the team on operational issues and ensure consistent application of best practices.
• Aid in back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.