Service Navigator

Responsibilities

• Oversee activities to support the use of the service navigation program, including intake, orientation, utilization of resources, workshops, and accurate reporting.
• Work closely with business service representatives to provide direct outreach and education to individuals and organizations about available internal and external programs, services, and resources.
• Aid in resource development for continued support of the program.
• Provide community outreach to partners and potential referral sources.
• Seek out program participants, prioritizing diverse communities with equity-driven strategies.
• Maintain relationships with employers, supportive services, community organizations, educators, trade groups, political and community leaders, and others to advance access to service coordination and programmatic goals.
• Maintain appropriate participant records, including demographic data, assessments, applications, and other records, in compliance with funding source requirements.
• Utilize internal and external databases as required by the partner or funding source.
• Develop, implement, and monitor appropriate goals and objectives for each individual or entity needing service navigation.
• Assess program participants for job readiness, education and training, and support needs.
• Address employers' and individuals' training and hiring needs by matching them to appropriate available services and partners.
• Maintain a professional level of confidentiality in all work-related activities.
• Ensure all required documentation is completed and securely maintained.
• Keep regular notes and records needed for successful service navigation.
• Accurately review and document program plans and strategies regularly and complete other necessary records for all assigned service users.
• Submit accurate reports to the program manager as required by the program or funding source.

Requirements

• Two years of college education or experience equivalency, and a minimum of 3 years’ experience.
• Experience in one or more: Social Services, Workforce Development, Education, Nonprofit Management, Community Leadership and Development, Communications, Government sectors, or a related field.
• Bilingual preferred but not required.
• Prior experience working with government grants is preferred.
• Knowledge of career assessment, training, and placement preferred.
• Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word) and ability to learn and effectively use various Workforce Development Information systems.
• Must have a valid driver’s license.
• Frequent travel is required to reach locations within the service region, including urban, suburban, and rural areas.