Service Navigator

About the role

The Division of Aging & Independence is excited to announce two rewarding opportunities to support our mission of helping older adults, people with disabilities, and Veterans connect with essential services. Each position provides meaningful administrative and technical support, but with a distinct program focus.

Responsibilities

• State Health Insurance Assistance Program (SHIP) Service Navigator:

  • Provide direct customer service to help people understand their Medicare options as defined by Federal and State rules and regulations.
  • Aid in the administration of the State Health Insurance and Assistance Program (SHIP), Senior Medicare Patrol Program (SMP), Medicare Improvements for Patients and Providers Act (MIPPA).
  • Understand and interpret/implement Federal and State rules/regulations as related to Medicare eligibility, enrollment, benefits, and subsidy programs.
  • Report potential cases of Medicare fraud to the SHIP/SMP Program Coordinator and Resource & Service Navigation Department Director.
  • Assist in the recruitment, screening, and training of volunteers for SHIP and MIPPA program related volunteer opportunities.

• Maryland Access Point (MAP) Service Navigator:

  • Aid in the administration of the Maryland Access Point Program.
  • Determine a person's eligibility for long term care services and supports (conducted Level 1 screen).
  • Serve as a point of contact for clients seeking government benefit programs and assist with completing applications.
  • Offer comprehensive information/assistance to seniors, family members, Veterans, and others by phone, in person, home visits, and workshops.
  • Distribute updated resource information as appropriate; assure that all inquiries receive comprehensive, timely, and accurate replies.
  • Assist with determining a person's eligibility for long term care (conducted Level 1 screen).
  • Interview clients in person, virtually, in their homes or on the telephone to assess their needs and concerns; provide comprehensive assistance in accessing services.
  • Input data and information into various software systems; maintain accurate records of participant contacts and follow-up to determine if services were received and satisfactory/sufficient.
  • Compile and maintain a comprehensive listing of programs, services, resources, and other information related to the needs and interests of persons over 60 years of age and Veterans.
  • Distribute resource information and assure that all inquiries receive comprehensive and accurate reply.
  • Educate the public, community leaders, and other interested parties through public speaking and program development about resources available to the public; offer referrals to other agencies for assistance.
  • Participate in random moment time studies.
  • Collaborate with other division programs to meet needs of target population.
  • Maintain close working relationships with other local, state, federal agencies, and various non-profit organizations.
  • Participate in program monitoring visits by State, Federal, and local authorities.
  • Help prepare articles for publication in newsletters and the newspapers.
  • Compile and prepare reports and statistics to meet Federal, State, and County reporting requirements.
  • Identify possible funding sources and provide support to grant writing process.
  • Perform other related duties as assigned.

Qualifications and Requirements

• Associate's degree in human services, social work, public administration, gerontology, or a related field.

• Minimum of 2 years of experience in family support services, social work, or a related human services field.
• Possession of a valid driver’s license.
• Substitutions for the above-listed required education and experience is a Bachelor’s Degree in human services, social work, public administration, gerontology, or a related field.

Benefits

• 11 days of Vacation leave with increase after 2 years of employment.
• 15 days of Sick leave with unlimited annual carryover.
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays).
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan).
• This is part of a full range of benefits including Dental, Vision, and Flexible Spending.
• Employee Health Center with no or low-cost primary and urgent care.
• 100% County paid 2x annual salary.
• Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit.
• County and Employee funded Defined Benefit Pension Plan.
• Vesting after 5 years of service.
• Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program.
• Generous Tuition Reimbursement Program.
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.