Service Navigator

Description The Elizabeth Layton Center is seeking a Service Navigator to join our Operations team in Paola, KS. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for! Who We Are Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences. What We Offer Competitive compensationA comprehensive benefits packageGenerous paid time offWellness resources to support your well-beingA collaborative, supportive team environmentOngoing opportunities for professional growthA healthy work-life balance Summary The Service Navigator is responsible for collecting, managing, and reporting required data related to CCBHC required outcomes and measures which include National Outcome Measures (NOM's) and required reporting measures for CCBHC. This requires both interpersonal and data management skills. Must be able to work collaboratively with clients, families, internal programs, external providers, and all aspects of the CCBHC network. The successful candidate will be an outcome focused individual that seeks to help clients have an effective and efficient experience upon admission to the Elizabeth Layton Center. The position reports directly to the Director of Operations. Major Job Responsibilities Collects and manages required CCBHC outcome measures and clinical outcome measures to ensure compliance with insurance payer sourcesEnters outcome data into the appropriate system in a timely mannerCompletes and enters triage forms into ELC’s EHRCompletes required patient intake documentationCompletes all patient health measurements, e.g. blood pressure, height, weightData entry and monitoring information into spreadsheets used to track informationMonitors assigned CCBHC outcomes and coordinates with internal and external providers to increase frequency of desired outcomesCross-trained in intake duties providing back-up throughout the day if necessaryAssists in filing documents into client’s paper chartsCross-trained to backup and close when coverage is needed in the front officeMaintains confidentiality of all appropriate employee and client informationEnsure patients are fully informed about their legal rightsComplete other duties as directedComplete all required trainings as assignedComplies with all ELC policies and procedures ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law. Take the next step toward a bright future – apply today and become part of a team where your contributions truly matter! Requirements Education and/or Experience: Graduation from High School or the equivalent, some college preferredAbility to successfully complete required SPARS trainingMinimum 3 years clerical or general office experience/training required, medical office experience a plusMust possess a compassionate attitude and present a professional demeanorMust be able to pass required background checks Knowledge, Abilities And Skills Ability to communicate effectively orally and in writingAbility to perform tasks accurately, effectively and in a timely mannerAbility to perform basic mathematic calculations accuratelyAbility to understand and follow oral and written instructionsAbility to establish and maintain effective working relationships with other employees, officials and the publicAbility to be pleasant, friendly, and helpful to staff and visitors at all timesWillingness and ability to support a diverse population of patientsAbility to safely perform safely essential job functions with or without reasonable accommodations