Service Mechanical Engineer, Staff

About the role

The Otis Service Center is seeking a Staff Mechanical Engineer to support NAA field service and maintenance personnel in elevator repair, maintenance, and troubleshooting.

Responsibilities

• Field Troubleshooting and Repair
• Diagnose failures involving bearings, sheaves, traction machines, and rotating equipment.
• Support field mechanics with troubleshooting and replacement of elevator components and systems.
• Investigate field incidents and conduct root cause failure analysis (RRCA) for mechanical and electromechanical failures.
• On-site surveying, field pilot testing, troubleshooting remotely and in elevator hoistway and machine rooms.
• Create Spare Parts Leaflets (SPLs) and Technical Information Publications (TIPs).
• Develop engineering solutions to replace obsolete components and newly defined needs.
• Manage moderately sized and complex projects spanning across multiple disciplines.
• Deliver on schedule B cost savings targets assigned.
• Create product upgrade packages.
• Optimize department processes, improving collection of data related to engineering tasks, time allocated, and value delivered.
• Support engineering requests from OSC departments such as supply chain, customer service, modernization, assembly, and machine shop.
• Resolve part quality issues for current production and legacy parts.
• Support supply management and operations by providing stocking recommendations for new and existing parts and work to reduce part costs and lead times.
• Create and update Spare Parts Leaflets (SPLs) and Technical Information Publications (TIPs).
• Create engineering drawings of parts and assemblies.
• Provide training to peers, mechanics, and field engineers.

Requirements

• BS in Mechanical Engineering
• 15+ years of engineering experience
• 5+ years hands-on rotating equipment and motor troubleshooting experience (elevator preferred)
• Strong background in bearings, power transmission, and motors
• Ability to perform engineering hand calculations (torque/HP, bearing life, sheave/belt forces, fits/tolerances) and create field-ready recommendations
• Proven track record leading technical projects from concept to sales release
• Able to prepare and present reports to the senior leadership team
• Strong analytical and problem-solving skills are essential
• Excellent organizational and time management skills
• Self-motivated, results-driven employee with excellent attention to detail
• The ability to work as both an individual contributor and in a team environment and to manage multiple projects concurrently is needed
• Knowledge of design/drafting practices, geometric dimensioning and tolerance setting, materials, and processes
• Ability to travel 5-10%

Preferred Qualifications

• Experience in repair and manufacturing industry
• Knowledge of elevator mechanical components, hydraulic and traction machines
• Proficiency in PTC Creo and AutoCAD

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution
• Comprehensive medical, prescription drug, dental, and vision coverage
• Three weeks of paid vacation, along with paid company holidays
• Paid sick leave, employee assistance, and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, including options for legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Tuition reimbursement program
• Spot performance bonus opportunities

Pay

The salary range for this role is $116,000-$145,000. We may ultimately pay more or less than the posted range, and the range may change in the future.

Schedule

We may offer a flexible schedule to accommodate the needs of the position and the candidate.