Service Manager - Spec

Essential Duties and Responsibilities

• Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials).
• Develop, schedule, and oversee project timelines, budgets, and resource allocation.
• Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance.
• Monitor and enforce safety, environmental, and company compliance standards.
• Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles.
• Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities.
• Provide technical guidance and mentoring to service technicians and supervisors.
• Support warranty claims, failure analysis, and root cause investigations.

Qualifications

• Industry Focus: Mining, construction, or drivetrain rebuild environments.
• Technical Knowledge: Strong understanding of hydraulics, engines, and electrical systems on mining-class equipment.
• Completion of Lead Yourself for internal candidates is preferred.
• Skills: Proven ability to manage multiple large-scale projects simultaneously, strong communication and customer service orientation, excellent problem-solving and decision-making abilities.

Benefits

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization