Service Manager- Southeast Region

Job Summary

S.A. Comunale is seeking a Service Manager for our Southeast Region. The primary function of this role is to oversee all aspects of the Branch Service Departments including service, and small contract jobs. This position reports to the Branch Manager with a dotted line to the Vice President of the Service & Inspection Division.

Essential Duties / Responsibilities

• Implement programs designed to meet or exceed corporate objectives in the areas of revenue, sales, margin, and operating income.
• Manage the branch service operations according to an approved financial plan, which includes operating expenses, accounts receivable/collections, manpower, and inventory.
• Identify, select, and develop new and existing customer accounts.
• Establish and maintain effective communication with customers.
• Ensure contractual obligations are met and actively participate in quickly resolving customer problems.
• Plan a growth strategy and carry it out efficiently and effectively.
• Ensure that all field work is completed on time, within budget, and in a manner that meets customer expectations.
• Organize and develop an effective team to efficiently deliver service and to grow the business.
• Find quality individuals who possess the necessary skills, knowledge, and experience required for any open jobs.
• Identify areas where training and development will enhance the branches opportunity to meet current and future business needs.
• Periodically review subordinates performance, identify areas of improvement, and implement necessary development and training programs or other appropriate actions.
• Accountable for employee and office compliance with corporate safety programs.
• Identify safety hazards and issues and then notify corporate safety office for recommendations and corrective actions.
• Ensure that all field work is completed on time, within budget, and in a manner that meets customer expectations.
• Grow service base by selling commercial service products & solutions to new and existing customers, including: repair service, modernization and service agreements.
• Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.
• Perform customer surveys as required/requested.
• Develop and maintain vendor relations.
• Obtain all licensing required to perform job function, as applicable.
• Obtain manufacturers’ certifications required to perform job function, as applicable.
• Complete proper scheduling and execution of monthly calls as assigned by management.
• Execute all Company processes and complete all required paperwork accurately and in a timely manner.
• Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
• Read architectural and mechanical drawings and determine proper sprinkler locations for new construction and remodel projects.
• Travel to customer and job sites as required.

Qualifications

• A high school diploma or GED is required.
• 7+ years’ experience fire sprinkler work is required.
• 5+ years’ experience in a management position is required.
• Previous sales experience is a plus.
• Working knowledge of NFPA 13 and 25 required.
• Knowledge of industry standard practices for service, inspections, and design is required.
• A valid driver's license and excellent driving record is required.
• Significant experience with Microsoft Office (i.e., Word, Excel) applications is required.

Benefits

Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy. Notice to Prospective Employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.