Service Manager Solar Division

Position Overview

The Service Manager plays a key role in bridging field execution, technical troubleshooting, and operational oversight. This individual will lead service operations, manage tactical deployment of technicians, and ensure a high standard of system performance and customer experience. This is a hands-on leadership role for someone who thrives in both strategic coordination and real-time problem solving.

Key Responsibilities

• Lead day-to-day service operations, including scheduling, dispatching, and execution of service work
• Oversee tactical deployment of service technicians to optimize efficiency and response times
• Develop and implement SOPs to drive consistency, scalability, and operational discipline
• Ensure all service activities align with company standards, safety requirements, and performance expectations
• Serve as the escalation point for complex system issues and advanced troubleshooting
• Oversee diagnostics, maintenance, and repairs to ensure optimal system performance
• Support commissioning efforts to verify systems are fully operational before handoff
• Manage warranty claims and coordinate with manufacturers for timely resolution
• Lead, coach, and develop a high-performing service team
• Track and manage KPIs, including response times, resolution rates, and service quality
• Foster accountability, ownership, and continuous improvement within the team
• Maintain accurate service records, reporting, and documentation for performance tracking and compliance
• Analyze service data to identify trends and drive operational improvements
• Cook up with internal teams across project management, sales, and customer support
• Oversee inventory, tools, and equipment to ensure service readiness
• Ensure proactive and professional communication with customers regarding service status and issue resolution
• Manage escalated customer concerns with urgency and sound judgment
• Support a consistent, high-quality customer experience aligned with Greenlink’s standard

Qualifications

• 3–5+ years of service management experience, ideally in solar, electrical, or related industries
• Strong technical understanding of solar PV systems or electrical systems
• Proven ability to lead teams and manage field operations effectively
• Advanced troubleshooting and problem-solving capabilities
• Strong organizational, administrative, and communication skills
• Experience with service platforms, CRM systems, and KPI tracking preferred

What We’re Looking For

• A hands-on operator who can lead from both the field and the office
• A disciplined problem-solver who brings structure and clarity to complex situations
• A team leader who builds accountability and drives performance
• Someone energized by growth and motivated to help build a scalable, high-performing service platform

Absolute Requirement

• Demonstrated daily proficiency with AI tools (e.g., ChatGPT, Claude, or similar) to enhance productivity, communication, and problem-solving