Service Manager - Pest Control

Team Management

• Supervise and lead a team of field technicians, including termite and moisture remediation specialists.
• Assign tasks, provide guidance, and ensure the team adheres to company protocols, safety standards, and regulatory requirements for general pest control, termite treatments, and moisture control services.

Field Operations Oversight

• Manage and monitor daily field activities, ensuring pest control, termite, and moisture remediation services are delivered efficiently, safely, and in compliance with industry regulations and company policies
• Oversee scheduling and workflow for inspections, treatments, moisture barrier installations, vapor barrier replacements, dehumidifier installations, and related structural remediation.

Quality Assurance

• Conduct regular inspections of pest control, termite, and moisture remediation work performed by technicians to maintain high service standards.
• Verify that treatments meet manufacturer specifications, warranty requirements, and state guidelines.

Customer Interaction

• Handle customer interactions on-site, addressing concerns, explaining termite and moisture control solutions, and ensuring satisfaction.
• Resolve escalated service issues, including warranty claims or follow-up treatments.

Training and Development

• Train and mentor field technicians on pest control, termite treatment methods (e.g., liquid, bait systems), moisture remediation practices, safety procedures, equipment usage, and customer service skills.
• Provide ongoing training to keep the team current on industry best practices, inspection techniques, and regulatory updates.

Inventory and Equipment Management

• Manage inventory levels of pesticides, termiticides, moisture remediation materials (e.g., vapor barriers, dehumidifiers), tools, and equipment.
• Ensure technicians have the necessary resources and coordinate maintenance and calibration of termite and moisture control equipment.

Health and Safety Compliance

• Enforce safety protocols, including confined-space entry and handling of moisture remediation equipment.
• Conduct safety audits and promote a strong culture of safety across pest control and remediation operations.

Documentation and Reporting

• Maintain accurate records of pest, termite, and moisture remediation services, inspections, and follow-ups.
• Prepare performance, quality control, and compliance reports for management review.

Problem-Solving and Troubleshooting

• Address technical and operational challenges in pest control, termite treatments, and moisture remediation.
• Support technicians in resolving complex issues such as persistent infestations, structural moisture damage, or inaccessible treatment areas.

Regulatory Adherence

• Stay updated on evolving pest control, termite, and moisture remediation regulations, treatment methods, and industry best practices.
• Ensure all field operations comply with local, state, and federal laws.

Qualifications

• Minimum of three years of pest control service experience, with strong knowledge of termite treatment methods and moisture remediation practices preferred.
• Prior supervisory or operations management experience with a results-driven company.
• Proven leadership capabilities.
• State Certified Applicator license or ability to obtain one, with endorsements covering termite work.
• Knowledge of building construction and crawlspace moisture control systems is a plus.
• Strong communication skills and the ability to lead teams effectively.
• Commitment to learning and sharing knowledge with others.
• Detail-oriented, organized, and customer-focused.

Physical and Work Environment Requirements

• Ability to lift up to 50 pounds for handling products, materials, and equipment.
• Must be able to drive a company vehicle for branch operations, inspections, and site reviews.
• Ability to work in confined spaces such as crawl spaces and attics, sometimes in high heat, humidity, or other challenging environmental conditions.
• Capable of kneeling, crouching, crawling, and climbing ladders as required for inspections and moisture remediation work.
• Comfortable with potential exposure to dust, insulation, pests, and low-clearance areas during inspections.