Service Manager I

What You'll Do

• Lead and supervise a dynamic maintenance team to deliver top-notch service.
• Own Your Own Impact! Oversee all community maintenance work, including service requests, preventive, and emergency repairs, and more!
• Maintain effective maintenance programs to protect and maintain the property.
• Stay Ahead! Keep an inventory of equipment, tools, and supplies.
• Be a Role Model! Serve as a role model for maintenance staff and set the standard for professionalism by following all policies and procedures.
• Safety First! Maintain a safe, sanitary, and comfortable living environment for residents and staff.
• Communicate Clearly! Communicate effectively with staff, residents, and property management leadership to ensure the community is well-maintained.
• Drive Results: Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget.
• Strategize for Success: Prepare maintenance reports, inventory updates, and team evaluations.
• Inspire Growth: Train, mentor, and inspire your maintenance staff to reach new heights.

What You’ll Bring to the Team

• Experience That Shines: 3+ years of experience in multifamily property management or 5+ years in property management.
• Knowledge You Can Count On: In-depth knowledge of maintenance practices, safety protocols, and fair housing regulations.
• Leadership Skills: Leadership experience, with a track record of managing teams and fostering strong working relationships.
• Tech Savvy: Experience with property management software-Yardi preferred, purchase order systems, Microsoft Office, and collaboration tools like Teams and Zoom.
• Flexibility: Ability to work on-call and extended hours (including weekends and holidays).
• Hight Standards: A hands-on approach and a commitment to maintaining high standards of work and safety.
• Physical Readiness: Comfortable with tasks that involve bending, kneeling, and working in confined spaces. Ability to climb ladders (up to 30 feet) and walk multiple flights of stairs daily. Flexibility to work indoors and outdoors, in all weather conditions.
• Licence: A valid Driver’s License!

Why You’ll Love This Role

• Competitive Pay & Perks! Your hard work and success are rewarded with great wages, bonuses and PTO!
• Awesome Benefits! We offer employee housing discounts, 401k match, health insurance with no waiting period, tuition reimbursement, relocation bonuses and more!
• Growth Opportunities! We’re invested in your career and offer training and advancement paths.
• Team Spirit! Work with a supportive and fun group of people who value your contributions.
• Variety! Every day is different, keeping your work fresh and engaging.
• Make a Difference! Play a key role in creating a safe and welcoming community for residents.