SERVICE MANAGER - HVAC/R AND MECHANICAL -PHILA

About Company

Since 1905, Elliott-Lewis and its family of companies have a reputation of being a premier provider of Mechanical Services, Facilities Management, and Crane Rentals. Elliott-Lewis Corporation is a full-service HVAC/R (Heating, Ventilation and Air Conditioning/Refrigeration) contractor. The Mechanical Services department provides maintenance, repair and operations, as well as new installations, replacements, design/build and building automation control services to commercial, industrial and governmental customers.

Position Overview

Seeking a highly motivated Service Manager, with experience and an entrepreneurial mindset to join our team to be responsible for a team of HVAC mechanics. The successful candidate must possess advanced technical experience in the HVAC/R industry. The ideal candidate will be seeking a long-term relationship with an employer to further their career. This is a full-time and exempt (salaried) position.

Role And Responsibilities

• Promote and ensure customer satisfaction throughout service operations group including answering client questions related to services provided.
• Provide internal support to the Service Department as a whole
• Coordinate your team's daily schedule with our dispatch department.
• Provide technical support and direction to field service technicians and ensure that proper service techniques are utilized.
• Conduct site surveys, estimates, and follow through on small projects.
• Provide technical estimating support to sales personnel.
• Performs project and account management tasks including but not limited to managing, supervising, planning, and communicating.
• Multi-task in a way that allows for proper coordination of all service department activities.
• Be detail oriented with a strong understanding of customer service and employee relations.
• Successfully operate in a dynamic environment to ensure business objectives are met.
• Efficiently plan, coordinate, and oversee field service operations.
• Identify work flow weaknesses and implement corrective action.

Required Skills

• Minimum of 8 years of field experience working for a mechanical contractor in the industry
• Excellent verbal and written communication skills
• Balance communications between internal and external customers at all levels
• Capable of pivoting between small and large sized projects and respective change orders
• Proficiency in Microsoft Office, specifically: Excel, Word, and Outlook
• Soft skills: Organized, self-motivated, and detail-oriented

Preferred Skills

• Microsoft Dynamics/GP (an accounting software) experience highly desired
• DocLink software (an Accounts Payable SAAS) experience highly desired
• Microsoft Office experience in SharePoint and Teams
• Experience with DocuSign
• Bachelor Degree preferred but not required

Physical Requirements

• Regularly requires a high degree of mental effort, talk and hear, gross and fine manipulation, read both print and screens for extended periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Regularly required to walk and sit
• Occasionally required to reach with hands and arms, lift 25 lbs. max, stand and stoop, kneel, or crouch, and climb stairs
• Expected to work in a loud level of volume environment.

Compensation

Elliott-Lewis offers a robust compensation package including:

• Competitive base salary
• Annual raises
• Annual bonuses
• 401k Retirement Plan with generous company match
• Two weeks' vacation during first year at entry-level with more earned for greater tenure
• Sick Pay
• Medical / Health Insurance Plans
• Dental coverage
• Additional voluntary benefits including several life insurance options, accident insurance, several disability insurance options, and more.