Service Manager - DevOps And Automation

Key Responsibilities

• Manage daily operations of a DevOps team (6–7 engineers, including offshore and contractors)
• Lead and mentor DevOps engineers and automation team members
• Achieve alignment with SLAs and KPIs
• Resolve issues and take tickets as needed
• Oversee ServiceNow queues and backlog
• Prioritize, assign, and resolve tickets efficiently
• Maintain visibility into operational health and service delivery
• Drive increased automation maturity
• Identify and implement automation opportunities
• Partner with stakeholders to gather requirements and deliver process improvements
• Contribute input on automation tools and technologies
• Support and manage Java-based applications and Apache servers
• Work across a mixed environment including: Azure DevOps, Git (CI/CD pipelines), AWS & Azure cloud platforms, ServiceNow, Control-M, Pega, Guidewire
• Oversee job scheduling and reporting processes via Control-M
• Support transition from on-prem to SaaS (Control-M migration planned for 2027)

Strategy & Transformation

• Contribute to 1-, 2-, and 3-year technology roadmap
• Support ongoing cloud migration strategy (increasing focus on AWS)
• Guide modernization efforts including: SaaS adoption, Automation expansion, System transitions (e.g., Guidewire for claims/billing)

Skills

• Devops
• Azure
• Aws
• Cloud
• Selenium
• Git