Service Manager — Commercial Door & Dock Services
Job Details
A Day in This Role
- Review the dispatch board and match jobs to the right techs.
- Talk through tricky gate repairs with techs and make decisions on additional help if needed.
- Handle customer escalations personally and resolve them by early afternoon.
- Review labor hours and KPIs, coordinate with the parts team, and conduct a training session for a newer technician.
About the role
This Jobot Job is hosted by: Caitlin Pohl
A bit about us: We keep warehouses moving, trucks loading, and businesses running safely — and we have a good time doing it. We're a fast-growing overhead dock and door company that takes pride in doing quality work, supporting our technicians, and treating customers like partners.
Why join us?
- A team-first culture where your voice matters, with leadership that trusts you to run your department.
- Competitive pay and benefits, with real opportunities for growth as the company expands.
- A workplace that values hard work, humor, and mutual respect — no two days are the same.
- You'll be the go-to problem-solver, not just a scheduler — real ownership over how your department runs.
- Direct visibility with leadership — your input on process and team decisions actually gets heard.
What You Bring
- Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
- Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
- Excellent leadership and communication skills — you know how to motivate people and hold them accountable.
- Valid driver's license with a clean driving record.
Salary
$85,000 - $110,000 per year
Benefits
Competitive pay and benefits, with real opportunities for growth as the company expands.
Pay
$85,000 - $110,000 per year
Schedule
Not specified
Qualifications
Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
Skills
Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
Benefits
Competitive pay and benefits, with real opportunities for growth as the company expands.
Benefits
Not specified
Pay
Not specified
Schedule
Not specified
Application Instructions
Easy Apply now by clicking the "Easy Apply" button.
Contact
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot is an Equal Opportunity Employer.