SERVICE MANAGER (Chesapeake, VA)

PRIMARY DUTIES

• Recruit, hire and train qualified applicants for the team.
• Maintain a professional and positive attitude towards residents and all team members at all times.
• Comply with the company’s operating and safety policies and procedures.
• Adhere to federal, state, and local laws pertaining to the operations of the community and fair housing.
• Respond within 48 hours to all service requests.
• Follow up on all service requests to ensure the highest quality of customer service.
• Maintain the highest standards of the physical condition of the community.
• Maintains an ongoing preventive maintenance plan for the site.
• Coincides with the property manager the maintenance schedule for contractors for the make-ready process.
• Manages and inspects all make-ready inventory for move-in quality and company standards.
• Possesses inventory control to assist in the achievement of the property’s annual budget.
• Identifies the needs for training and motivation for all staff members.
• Maintains good communication and listening skills.
• Upholds all company policies, goals, and values.
• Be committed to the success of the team and each team member.

KNOWLEDGE, SKILLS, & ABILITIES

• Three (3) years minimum experience as a Maintenance Supervisor in a multifamily apartment setting or equivalent industry.
• High school diploma: a degree from a vocational school will be a plus.
• Strong technical knowledge of all building systems (electrical, heating etc.).
• Knowledge of health and safety practices and regulations.
• Understanding of budgeting and performance management.
• Excellent planning and leadership abilities.
• Experience in estimating maintenance and repair timelines and costs for work that needs to be completed.
• HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) and Environmental Protection Agency (EPA) certification required.
• Ability to work evenings, weekends, and holidays if needed.