Service Manager - CAT Dealership

Key Responsibilities

• Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
• Manage daily service department operations, including dispatching, scheduling, and work order management.
• Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
• Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
• Enforce company safety policies and ensure compliance with OSHA and company standards.
• Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
• Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
• Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.